Job Details

Director, Network and Technical Services
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Position Number: 1901246
Location: Palm Desert, CA
Position Type: Computer and Information Technology

Director, Network and Technical Services

Job Type: Leadership
Department:

Basic Function:
DEPARTMENT DESCRIPTION
The Information Technology department supports the network and associated infrastructure for all college locations including the main campus in Palm Desert as well as sites in Indio, Mecca/Thermal, Desert Hot Springs and Palm Springs. Department staff consists of 4 Directors and 18 classified employees. This position supervises the technical services group of 11 employees.

BASIC FUNCTION
Under the direction of the Executive Director, Educational Technology, direct, plan, manage and maintain the network and technical functions of the District including network infrastructure, transport components, servers, computer systems, computer operations, help desk, telecommunication and video/camera systems; train, supervise and evaluate the performance of assigned staff.

Employment Status
Classified Supervisor
Leadership Range X

About College of the Desert
College of the Desert is located in Palm Desert, California, the geographic center of the beautiful Coachella Valley. Nestled among the backdrop of the Santa Rosa and San Jacinto mountains in eastern Riverside County, the Coachella Valley is a resort community that offers over 100 golf courses and a wide array of outdoor activities such as tennis, hiking, horseback riding, hot air ballooning, polo, bicycling, rock climbing, and swimming.

Founded in 1958, this two-year public college serves over 400,000 residents of eight local cities and the students of the Palm Springs, Desert Sands and Coachella Valley school districts. College of the Desert offers certificates and two-year Associate of Arts and Associate of Science degrees.

The College serves over 15,000 students. COD is a federally recognized Hispanic Serving Institution (HSI), with almost 70% of the student body identifying as Hispanic. The Coachella Valley community recently passed a $577 million bond measure, allowing for College of the Desert to improve its current facilities and expand its campus locations. These improvements and expansion will assist with College of the Desert's goals of providing an education to students inside and outside of the Coachella Valley.

APPLY BY:
For first consideration, apply by Sunday, April 19, 2020 by 11:59 p.m. The posting may remain open past the listed closing date; however, applications received before the closing date will receive first review.

INTERVIEWS:

Interviews are tentatively scheduled for May 5, 2020
Final interviews are tentatively scheduled for May 13, 2020.

Representative Duties:
REPRESENTATIVE DUTIES
Essential Functions

Oversee District network infrastructure and transport functions/services including installation, programming, monitoring and maintenance. This includes all networking components; i.e. firewalls, routers, Layer 2/3 switches, gateways, hubs, wireless LAN controllers, and wireless access points. Troubleshoot, diagnose and resolve associated network hardware and software problems.

Manage and maintain virtual network system; i.e. Cisco unified computer systems, hyperflex, hyper-v, VMware or equivalent technology.

Manage and maintain backup systems for application servers.

Provide technology leadership for overall network services planning and architecture including design requirements, network standards, protocols for LAN/WAN components, and Internet/Intranet components.

Develop and coordinate project management involvement of network services staff with end user management, network services groups and Bond Office.

Plan, organize and coordinate network and systems security, disaster recovery and production scheduling.

Develop written plans, recommendations, and specifications for network hardware/software components; ensure appropriate maintenance contracts exist and are kept current.

Coordinate with outside contractors/vendors the installation/repair of network infrastructure including copper and fiber installations. Inspect/confirm installation is completed to District standards.

Prepare, maintain and review a variety of narrative and statistical reports, records and files related to network services.

Perform installation/administration/maintenance of specialized network servers/applications. Diagnose and resolve server/application hardware and software problems.

Manage and maintain network operating system, create and maintain users accounts and back up servers.

Introduce new applications/technologies, upgrades to existing applications/technologies and server/client standards.

Supervise and coordinate the selection and installation of various hardware and software for District computer labs and coordinate the work schedules based on academic calendar.

Direct and perform District network telecommunications services including installation, programming, monitoring and maintenance of Voice over Internet Protocol (VOIP) components, call managers, emergency responder, paging, VOIP phones, ATA analog devices, softphones and teleconferencing systems. Diagnose and resolve telecommunications hardware and software problems.

Coordinate/direct/perform moves/adds/changes (MAC) of telecommunication components including IP phones, ATA analog devices and video conferencing hardware. Coordinate the addition/deletion/changes of centrex/dial-in-direct and POTS circuits with outside phone service provider. Coordinate the addition/deletion/changes of emergency response zone information with outside phone service provider.

Select, train, supervise, and evaluate the performance of assigned staff; recommend transfers, reassignments, discipline, terminations, promotions and other personnel actions as appropriate.

Communicate with other administrators, personnel and contractors to coordinate activities and programs, resolve issues and conflicts and exchange information.

Other Duties

Meet schedules and timelines, organize multiple projects efficiently and effectively and carry out required project details throughout the year.

Seek and participate in professional development activities.

Coordinate production schedules with end user departments.

Monitor and maintain the HelpDesk and user support.

Provide technical & user documentation.

Attend and conduct meetings.

Other duties and responsibilities as assigned.

Minimum Qualifications:
EDUCATION and EXPERIENCE
Any combination equivalent to:

Bachelors degree in telecommunications, computer science, information systems, business or related field, and
Three (3) years related work experience in setting up networks, maintaining telecommunications and integrating voice and data, and
Three (3) years of increasing responsibility for supervision of senior technology support technicians and specialists.
A sensitivity to and an understanding of diverse academic, socioeconomic, cultural and ethnic backgrounds of staff and students and of staff and students with physical and learning disabilities.

Preferred Qualifications:
PREFERRED QUALIFICATIONS
Desirable Education and Experience

Masters degree in a related field is preferred and one (1) year information systems experience in an educational institution.
Experience in network operating systems, email/SPAM filters, RDBMS databases, www, FTP, portal, print, video, DNS and DHCP services.
Working knowledge of Cisco VOIP, Veeam, and backup exec programs.
Industry certifications.

Knowledge of:
Knowledge of: System design and networking fundamentals; applicable laws, codes, regulations, policies and procedures; computer hardware systems, software applications and languages utilized by the District; designated computer programming languages; Internet and electronic mail; oral and written communication skills; principles and practices of supervision and training; interpersonal skills using tact, patience and courtesy; operation of a computer and assigned software; technical aspects of field of specialty.

Ability to:
Ability to: Direct, plan and supervise the network services functions of the District computer systems and computer operations; monitor and control contracts and support functions; install, upgrade and maintain third-party software; supervise and evaluate the performance of assigned staff; communicate effectively both orally and in writing to exchange information; interpret, apply and explain rules, regulations, policies and procedures; establish and maintain cooperative and effective working relationships with others; operate a computer, peripherals, a variety of network/server/application diagnostic equipment and assigned office equipment; analyze situations accurately and adopt an effective course of action; meet schedules and time lines; work independently and confidentially with minimal direction; exercise tact and diplomacy in dealing with sensitive or confidential matters; direct the maintenance of a variety of reports and files related to assigned activities; work under tight timelines; travel to off-site Centers in performing job related activities and functions.

Physical Demands:
Working Conditions: Office environment. Constant interruptions. Driving a vehicle to conduct work as necessary. Be available on-call 24/7/365 to respond to emergency situations. Requires some evening and weekend responsibility.

Full Time/Part Time: Full Time
Weekly Working Hours: other
Work Schedule & Hours:
Salary Schedule Range: Classified Leadership Salary Schedule Range X
Specific Departmental Needs:

Posting Number: 20-012
Number of Vacancies:
Desired Start Date: 06/01/2020
Interview Date: 05/05/2020
Posting Open Date: 03/20/2020
Posting Close Date:
Open Until Filled: Yes

Special Instructions to Applicants:
Special Instructions

REQUIRED ATTACHMENTS:
Applications missing any of the required documents listed will not be considered. The following documents are required at the time of application:

Online Application: Please fill out your online application completely with all requested details.
Resume or Curriculum Vitae (CV): Must include length of employment (month/year start & end dates) for each employer.
Cover Letter: Please address how you meet the minimum requirements for this position and any special qualifications you possess.
Unofficial Transcripts: Must be from an accredited institution, show name of institution, degree awarded, discipline, and date awarded. Diplomas will not be accepted in lieu of the required transcripts.

IN YOUR APPLICATION

List of Professional References: Add in your application at least 6 references which should include 2 faculty/administrators, 2 supervisors, and 2 staff. Applicants from other sectors may substitute other relevant references in lieu of faculty references.

To apply, visit https://cod.peopleadmin.com/postings/4449